Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends & holidays) after receiving your order confirmation email. You'll receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates (within Canada)

Shipping option	Estimated delivery time	Price
Standard	5 to 10 business days	$14.90
Expedited	2 to 3 business days	$19.90

In-store pickup

You can skip the shipping fees with free local pickup at our Waterloo, Ontario retail store. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 4 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are the same as our regular store hours. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the United States as well as some other countries.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Luster & Oak is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 72 hours for the tracking information to become available.

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at info@lusterandoak.ca with your name and order number, and we will look into it for you.